No. The amaaya card is just a token of your association with us and it is not required to redeem your points. To redeem the point in your account, all we would need is that you carry your phone so that we can validate your account through sending a One-Time-Password (OTP).

For all queries regarding Amaaya program, please e-mail us at [email protected] and we would be delighted to assist you.

In case you lose your card, no problem, just walk into any of our store and speak to the store manager or write in to us at [email protected]. We would be happy to help you.

The full set of terms and conditions governing the Amaaya program is available at www.kamaayurveda.in/amaaya.

Points once expired cannot be re-instated.

Points are non-transferable and not exchangeable for cash. The points can only be used to make purchase at Kama Ayurveda stores and at www.kamaayurveda.in.

If the number of points are less than the purchase value then the balance amount can be paid through cash/credit card/debit card.

To access your Amaaya account, visit www.kamaayurveda.in/amaaya. Access your profile by logging in. You can track the status of your points and also make changes to your profile.

The points earned can only be redeemed for purchase at Kama Ayurveda’s exclusive brand outlets and at www.kamaayurveda.in. Points cannot be redeemed at Kama Ayurveda’s stores inside Shopper’s Stop, Good Earth and Amethyst. Points cannot be redeemed at any online retailer except at www.kamaayuveda.com.

All of our inventory is kept in our own warehouse. We store, manage and ship our products to you, no matter where you are, with the utmost care and efficiency.

We at Kama Ayurveda are fully dedicated to our customers' satisfaction. Rest assured that Kama Ayurveda products available on our website are 100% genuine and authentic.

We at Kama Ayurveda maintain a very high level of quality control and till date, we receive minimal complaints about the quality of our packaging. Furthermore, less than 1% of our products we ship in a year are returned to us as damaged. To ensure your products remain undamaged during the shipping process, we package our products in bio-degradable study shipper boxes.

Job Overview:

We are seeking a strategic, data-driven Retention Marketing Expert to join our marketing team. In this role, you will be responsible for developing and executing retention strategies aimed at increasing customer loyalty, reducing churn, and improving lifetime value (LTV).You will leverage data analytics and customer insights to create personalized retention campaigns, build strong relationships with customers, and ensure seamless experiences across multiple touchpoints. This role requires someone with a strong background in CRM, email marketing, customer segmentation, and lifecycle marketing, with hands-on experience using Various CRM and Marketing Automation tools.

Key Responsibilities

Strategy Development:

• Develop and implement CRM strategies, including segmentation,personalization, and automation, to enhance customer engagement,retention, and lifetime value.
• Customer Journey Mapping: Analyze the customer journey and identify touchpoints where CRM efforts can enhance the overall experience.

Email Marketing:

• Lead the email marketing efforts, including planning, designing,executing, and analyzing email campaigns to optimize open rates,click-through rates, and conversions.

Push Notifications and SMS:

• Develop and execute push notification and SMS campaigns, ensuring relevant and timely messages that drive user engagement and conversions.

A/B Testing:

• Implement A/B testing and conduct post-campaign analysis to refine CRM strategies, continually improving performance.

Lifecycle Campaign Management:

• Plan and execute multichannel retention campaigns including email, SMS, Whatsapp,push notifications, and in-app messages to drive repeat purchases and subscription renewals.

Data-Driven Insights:

• Utilize data analytics to identify key drivers of churn, segment customers, and measure the effectiveness of retention efforts. Provide actionable insights to optimize campaigns.

Customer Segmentation & Personalization:

• Leverage customer data and behavior to create segmented, personalized marketing campaigns that speak directly to specific customer needs and preferences.

Cross-Functional Collaboration:

• Work closely with product, marketing, creative, customer support, and other teams to align retention strategies with overall business goals, ensuring a seamless customer experience.

Churn Prevention & Win-Back Campaigns:

• Develop targeted campaigns to prevent churn and re-engage lapsed customers through personalized communication, special offers, and loyalty programs.

A/B Testing & Optimization:

• Design and implement A/B tests to continually optimize retention strategies, focusing on open rates, conversion rates, and customer satisfaction metrics.

Reporting & KPIs:

• Monitor key retention KPIs such as churn rate, customer retention rate, LTV, and customer satisfaction (NPS). Regularly present performance metrics and insights to senior leadership.

Technology & Tools:

• Utilize CleverTap and other marketing automation platforms, CRM systems, and analytics tools (e.g. CleverTap Journeys, Google Analytics) to design, implement, and measure retention campaigns.

CRM Tools/Vendor Collaboration:

• Work closely with CRM vendors, to maximize the efficiency and effectiveness of CRM efforts and drive new initiatives. Should have strong knowledge in using e-CRM platforms.

Cost and Revenue Attribution:

• Monitor and analyze cost and revenue generated from CRM campaigns, ensuring a clear understanding of the ROI for each initiative.

Enhance And Monitor The Brand’s Visibility

• Work with creative/in-house agency to create, develop and manage content for brand’s online presence.
• Performing ad-hoc SEO audits and analysis to validate the content plan and approach.
• Identify and curate existing relevant content in line with the brand sense of purpose.

Qualification

• Minimum of 4-6 years of experience in digital marketing, CRM, email marketing, or related roles.
• Proven track record of successfully developing and executing digital and CRM strategies that resulted in increased customer engagement and revenue.
• Strong analytical and data-driven mindset.
• Exceptional communication and project management skills.
• Team player with the ability to collaborate cross-functionally.
• Create compelling and engaging brand content on social and e-retailer platforms which will attract viewers as well as amplification and interaction through social sharing.

Job Overview:

Roles & Responsibilities:

• Build excel model for Raw Material planning & place order as per inventory norms & requirement
• Follow up with production planner on criticalities for market & ensure material availability as per the given plan
• Review and execution of PRs and ensures timely processing of Purchase Orders
• Follows-up with suppliers on PO acknowledgement and timely delivery of materials
• Ensures document control and management in line with procurement policy and statutory guidelines
• Acts as a single point of contact for all PO process topics. Develops professional relationships with cross-functional teams (e.g. planning, manufacturing, stores & finance) to ensure PR completeness, timely GRN and timely invoice processing
• Reviews Open PO’s along with strategic buyers to decide next steps. Minimizes Open POs (unless clearly requested)

Qualification:

• Bachelor’s degree
• Proficient in excel and understanding of basic planning principles
• 3-5 years’ experience in a PO processing roles in ERP system
• Good understanding of procurement principles and processes
• Good interpersonal skills and stakeholder management capabilities
• Excellent written and verbal communication skills

Job Overview:

We are seeking a dynamic and experienced Design Lead to oversee and inspire our design team in accompanying this transition in India and creating compelling and cohesive visual content, both static and video. Key missions will be to adapt key campaigns for the Indian local market, lead the creative process for India specific campaigns and develop ad hoc graphic items.

Key Responsibilities

Adapt key campaigns for India:

• From key campaigns created by the global brand team, the design team will create all adaptations for local market with derivation of assets for print, digital, social media, in-store.

Lead creative process of Indian local campaigns:

• Propose mood boards, align vision with the brand team, organize video and static shoots, produce and follow-up the creation process of all assets.

Develop ad hoc graphic items:

• For specific animations /occasions design promotional tools

Deliverables:

• Graphic design: Develop and execute creative solutions for marketing materials, including print, digital, and in-store collateral. Digital content includes website content, social media platforms, retail partners platforms. In-store includes visual merchandising assets and gift boxes.
• Local content production: lead the creative direction for video and static content, including promotional videos, tutorials, and brand stories, by collaborating with photographers, video producers and editors to ensure high-quality and engaging content that reflects brand values.
• Previous experience as a stylist would be a plus.
• Social Media Design: Create visually engaging content for social media platforms to enhance brand presence and drive engagement. Develop and execute social media campaigns that align with overall marketing strategies and brand messaging.

Team Leadership and Integration:

• Mentor and manage a team of designers, providing guidance, feedback, and professional development opportunities.
• Work closely with local marketing and sales teams to align design efforts with market objectives and customer insights.
• Work closely with global brand team based in Paris, to ensure brand consistency

Prerequisites:

• Bachelor’s degree in Graphic Design, Visual Arts, or a related field; advanced degree or relevant certifications are a plus.
• 7+ years of experience in design, with a strong portfolio showcasing expertise in graphic design, video content, and social media.
• Previous experience as a stylist would be a plus.
• Proven experience in a leadership role, with a track record of managing and mentoring design teams.
• Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign), video editing tools (Premiere Pro, After Effects), and social media platforms.
• Strong understanding of branding, marketing strategies, and consumer behavior in the beauty industry.

Job Overview:

An ambitious and energetic personnel to look after the avenue of Institutional Business channel and help us expand our B2B clientele.

Key Responsibilities

• Develop a growth strategy for Corporate Sales focused both on financial gain and Customer satisfaction in liaison with the Business Head.
• Generating sales lead for Corporate institutional Sales through relevant platforms / tools - Cold Calls, Emails, Meetings, Events, Online Research & social media hunting.
• Build and maintain a sanitized Customer Data Base.
• Conduct research to identify new markets and customer needs. Focus on continuous New Client Acquisition strategy.
• Promote the company's products/services by addressing or predicting client's objectives.
• Take charge of quotations, invoicing, payments and prepare sales contracts. Ensure smooth execution from production to payment received. Making sure the order is delivered as committed.
• Creating and participating in New Product Development/ Samples as per industry needs. Development of innovative gifting catalogues.
• Strong after-sales support and build long-term relationships with new and existing customers.

Skills:

• B2B selling experience is a MUST with Proven working experience as an Institutional sales manager
• Self-motivated and willing to work under target pressure. Able to understand and chase the sales numbers at best.
• Presentable with Excellent communication and people skills is must. Willing to travel as per business requirements.
• Strong Luxury Brand Affinity and a strong inclination towards maintaining the Brand Image.
• Good Working knowledge of MS Office.
• Should be a Graduate/ MBA & have 7+ years of experience.

Job Overview:

Seeking young beauty enthusiasts who are looking forward to starting their career in Beauty Advisor role. People who want to attain knowledge in skin care products and want to build a progressive career in beauty would be preferred. As a Beauty Advisor, you would be offering personalized services to our customers and assisting them to select the right products according to their skin and hair condition.

Key Responsibilities

• Meet and maximize sales targets for the store.
• Extensive knowledge of Beauty Products and their ingredients.
• Provide exceptional service to every customer.
• Assist customers to find the products that meet their needs by recommending them right products
• Advise customers on how to take care of their skin and suggest them to take free consultation form our Ayurvedic Doctor.
• Increase the products sale by using sales techniques.
• Explaining to the customer about how product works and demonstrating them how to use it.
• Build customer relations and maintain it through follow-up calls and mailings.
• Cross-selling or upselling of beauty products, when appropriate (e.g., serums, body lotions and hair care products)
• Ensure proper presentation of products on shelves and organize floor area.
• Replenish stock as needed and manage inventory.
• Inform customers of prices and special offers.
• Prepare reports on returned and / or damaged beauty products.

Skills

• Good communication and Customer service skills.
• Enjoy working in a highly competitive, fast-paced environment.

Qualifications

• Education: Minimum 12th to Graduate

Step 1: Click on the Category of your choice.
Step 2: Click on SHOP NOW.
Step 3: Click on ADD TO CART.
Step 4: Click on CHECKOUT where you must complete the details of your order
and place your order successfully.
If you have any further questions, you can call our helpdesk 1800-123-2031 or chat with us using the Live chat at the bottom of your screen.

When you have clicked on the 'Checkout' button, you will be directed to a section where you can enter your Gift Voucher/Promotional code. On entering the code, the valid amount/offer will automatically be applied to your order. You can then proceed to checkout and pay the remaining amount using your chosen form of payment.

If you are still uncomfortable making online payments, you can use our Cash on Delivery (COD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery at your doorstep. You can only make COD payments in Indian Rupees. Currently, we do not accept cheque or demand drafts. Due to the limitations of the logistics service providers, COD may not be available for all pin codes. The maximum order value limit for placing a COD order is Rs 15,000. There's no specific charge to avail COD on any order.

If you are registered with us, we will share regular email alerts with you about upcoming products. We also feature our newly launched products with a 'New Launch' marker on our home page for ease of browsing and shopping. Subscribe to our newsletters for latest updates on product launches and promotions.

We use the Razorpay Secure payment gateway for all card payments and also for Netbanking. These are standard secure payment methods so that we can ensure that all your online transactions with us are processed in an extremely safe manner. The 3D Secure password is an additional password that you'll be asked to enter after in your card details on the payment page. You'll be redirected to your individual bank's page where you'll have to enter the Verified by Visa password for Visa cards or SecureCode password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on our site.

Please contact our Customer Care on 1800-123-2031and we will be happy to talk you through and help you solve any issues you may be experiencing.

Yes, we will charge VAT & GST on all online orders. All prices shown are GST inclusive

For Domestic orders: You can pay for purchases using Cash on Delivery, Debit, Credit card, Netbanking methods as well as a variety of Wallets such as Paytm, Freecharge, Mobikwik etc.
For International Orders: You can pay for purchases using PayPal and Credit Card only.

Yes, we are happy to take your order over the telephone. You can reach us on +918929015306 (available on WhatsApp) or 1800-123-2031 (available on Call) where our Customer Care will be happy to help you. There may be certain products and promotions not available when ordering over the phone but we will try our best to advise on suitable substitutes.

If an item is out of stock and you are interested in purchasing it immediately, please use the Store Locator to find a store near you and call ahead to confirm that they have your desired product available.

Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return.The Refund amount will reflect as per your bank guidelines which is usually within 7-10 business days.
For all orders that have been delivered, we do not entertain Return requests unless the order qualifies as per our Returns and Refunds Policy. For any such requirements, please call our Customer Care on 1800-123-2031 (Timings: 10am-6pm IST) or email us at [email protected].

We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you are disappointed in any way we would like to know. Please see ourReturns and Refunds Policy.